Tales from the Support Desk

Posted on the 13th December 2022 in Team blog

We may be in the run-up to Christmas, but the Money Mover Support Desk is as busy as ever. 

Back in June 2020, we took a look at our Customer Support Top 10 - the most popular queries that we were receiving from our customers. Now, 2 years on, out of lockdown and with a more extensive set of functions and features, we thought it was about time to take another look and find out what our customers have been asking.

Now That’s What I Call Queries! Our Customer Support Top 10

Posted on the 25th June 2020 by Carol Allwood in Team blog

The country may have been in lockdown for the last 3 months, but the Money Mover Support Team has been as busy as ever working from home, helping our customers with a variety of questions and requests.

We thought we’d take a look at the most popular queries that have arisen lately and create our own top Money Mover Greatest Hits!

How long do international bank transfers take?

Posted on the 18th February 2020 by Alex Garbutt in Team blog, SME blog, Finance

International bank transfers are a simple and effective way of paying someone overseas. However, there’s a lot that goes on behind the scenes and several factors that determine how long it takes for an international bank transfer to arrive with its recipient.

Don’t be a victim - how to beat the scammers

Posted on the 27th January 2020 by Alex Garbutt in Team blog, SME blog, Finance

The amount of money stolen by criminals through ever more sophisticated bank transfer scams is on the rise. In the first half of 2019, £208 million was lost to ‘Authorised Push Payment (APP)’ fraud - scams where customers are tricked into authorising payments to an account controlled by a criminal. This highlights the need always to be vigilant when making a payment, whether domestic or international.

Looking Back

Posted on the 7th June 2018 by Amanda Nunn in Team blog, SME blog, Finance

The 9th June marks four years since Money Mover made its first customer payment. It’s fair to say that a lot has changed in that time; both in terms of the business and the FinTech landscape.

So here’s our quick snapshot of what’s changed, how we’ve grown and what we’ve learnt along the way.

Deeds Not Words

Posted on the 26th February 2018 by Amanda Nunn in Team blog, SME blog, Business, Finance

The 6th February 2018 marked 100 years since the Representation of People Act - a watershed moment in history, which allowed women in the UK to vote for the first time.

Amanda Nunn, Money Mover's Partnerships Manager, asks how much has changed in the way of gender equality since then, and whether innovative businesses will be instrumental in leading the way for gender equality in the work place.

David and Goliath - an underdog story

Posted on the 31st January 2018 by Amanda Nunn in Team blog, SME blog, Business

For some 3,000 years, the story of David and Goliath has filled our cultural consciousness. Whatever your literature or film genre of choice, it's likely that somewhere amongst the books you've read or films you've watched, you've come across an underdog story.

One price on the shelf and another at the checkout…

Posted on the 29th August 2017 by Alex Garbutt in Team blog, SME blog, Business, Finance

The Financial Conduct Authority (FCA) is cracking down on Payments and e-Money Institutions that are using currency conversion tools in a “potentially misleading” way.

From black and white to technicolour: A journey from the world of corporate banking to a FinTech start-up

Posted on the 14th December 2016 by Carol Allwood in Team blog

It’s fair to say that Money Mover has an entirely different culture and ways of doing things. It took me a little while to get the hang of things initially but I’ve really enjoyed adapting my own style to that of a FinTech start-up. So here is my summary of the key differences.

Amanda Nunn: Twelve months at Money Mover

Posted on the 18th October 2016 by Amanda Nunn in Team blog

I’ve now been in the role for 12 months and as I reflect on the last year I can say that it has been the biggest roller coaster of my life; during which time I’ve learnt a great deal about myself (and others) and about the realities of working in a start-up.

An Interview with our Intern, Alex Parsonson

Posted on the 8th September 2016 by Emily Keates in Team blog

Meet Alex Parsonson, our Intern for the second year running. Alex was with us for three weeks last year and has joined us for another two weeks this year.

From one graduate to another: How to be successful in your first months at work

Posted on the 1st September 2016 by Gabriella Stanley in Team blog

As it is nearly my one-month anniversary working as a Business Development Executive for Money Mover, I thought I would celebrate by writing a blog entry aimed at other graduates about how to be successful in your first few months at your new job.

A day in the life of an Intern

Posted on the 29th July 2016 in Team blog

Callum, our latest Intern at Money Mover, takes us through his typical day.

Alex joins the Money Mover Team

Posted on the 5th August 2015 by Alex Garbutt in Team blog

Alex Garbutt, our new business analyst, talks about why he decided to move into the world of FinTech and about his first impressions of Money Mover.